material information
Data Protection
Why does brass jewelry discolour?
Brass is an alloy made up of copper and zinc. Copper tends to discolor over time, especially in the presence of sulfur or acid. This can cause brass jewelry to darken or even have a greenish discoloration. The frequency with which the jewelry is worn and the type of care it is given can also contribute to discoloration of the jewelry.
How can I prevent my brass jewelry from discolouring?
There are some steps you can take to prevent your brass jewelry from discoloring:
Avoid wearing jewelry while showering, swimming, or other aquatic activities. Avoid wearing jewelry near chemicals such as perfume, hairspray, or lotions. Avoid wearing jewelry while cooking or cleaning. After wearing the jewelry, wipe it with a soft cloth to remove sweat and other substances.
How can I clean discolored brass jewelry?
There are a few ways you can clean discolored brass jewelry:
Use a brass polish or other brass-specific cleaning product. Follow the manufacturer's instructions carefully. Mix a paste of lemon juice and baking soda and apply to the jewelry. Leave the paste on for a few minutes and then rinse thoroughly.Use a toothbrush and a mild soapy solution to clean the jewellery.Can I polish discolored brass jewellery?Yes, you can polish discolored brass jewellery to restore it to its original splendour. To do this, use a brass polish or other cleaning agent specifically for brass and follow the instructions
Return & Replacement
Data Protection
What if I receive a broken or wrong product?
It is very important to us that you are happy with your jewelery and we try very hard to provide you with the best quality. However, if you have received a broken or wrong item, we will of course send you a replacement free of charge. If this item is no longer available, we will issue you a voucher. Please email info@urbanbohocraft.com with your order number, your concern, pictures/video of the defect/wrongly shipped products.
Can I exchange or return the item?
You have the right to cancel your purchase within 14 days of receipt of the goods. Please send an email to support: info@urbanbohocraft.com
My jewelry is not perfectly symmetrical, is that a reason for return?
Please note that the jewelry is made manually by hand. The artists are not machines that can work with millimeter precision, which means that the products can vary slightly from one another. However, this also allows you to have your truly unique piece of jewelry, made with love by hand. Small deviations and asymmetries are not a reason for return. However, if you find a serious defect, contact us.
Order
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How much do I need, 1 or 2 ?
The septum / helix piercings are sold individually, if you need a pair order two.
Ear weights, tunnels, hangers, plugs and ear climbers are sold in pairs.
How can I track my order?
As soon as your package is at the post office, you will receive a tracking number from us by email.
My parcel tracking is not working, what can I do?
It will take approximately 1-2 business days for your tracking link to be generated.
pay
Before an order can be delivered to you, it must be paid for in full.
Data Protection
What kind of payment do you accept?
PayPal, Apple Pay, Google Pay, Visa, Mastercard, Maestro, American Express, EPS, Klarna invoice and instant transfer
Data Protection
What is Klarna?
Klarna is a financial services company that offers online shops and their customers payment solutions. Klarna allows customers to pay for their purchases in installments without the need for a credit card or loan.
How does Klarna work?
If you shop in an online shop that offers Klarna as a payment option, you can select the "Pay in installments" option during the purchase process. You then enter your contact and delivery information and select an installment plan. Once your order has been confirmed, the total amount will be transferred to your bank account in installments. You then pay a fixed rate each month until the total amount is paid in full.
Are there any fees for using Klarna?
Yes, there are usually fees for using Klarna. These fees depend on the installment plan you choose and may vary by store. Fees are usually included in the installment payment, so you don't have to pay them extra. However, it is important that you research the exact fees before using Klarna to ensure you have an overview of the costs.
Can I cancel Klarna at any time?
Yes, you can cancel Klarna at any time by contacting customer service and stating your wish. Note, however, that you must pay all outstanding installments in full before the cancellation takes effect.
Shipping Information
We ship within Germany, the EU and Switzerland.
As soon as your package is on its way to you, you will receive an email with a tracking number. Shipping takes 2-5 business days. All packaging is made from recycled cardboard/plastic and is marked with an environmental logo. The wood wool that buffers the jewelry consists of renewable raw materials.
Data Protection
Shipping
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Within Germany with climate-neutral shipping:
2.80 EUR per order, free shipping from 40 EUR
- Deliveries to the EU:
EUR 6.05 per order
From an order value of EUR 80.00 we deliver free of charge.
- Deliveries to Switzerland:
EUR 7.35 per order
From an order value of EUR 80.00 we deliver free of charge.
- We ship to Switzerland free of charge and duty unpaid. The recipient pays the import sales tax and any applicable customs duties. As a reference, we give "jewellery".
- We cannot say exactly how the costs charged by Swiss customs to the recipient are calculated from this - as the sender, we do not receive any information from DHL on this.
